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LA Dept of Health: Creating Clarity and Efficiency in a Pandemic

By Revelry Team · February 3, 2022

The Louisiana Department of Health (LDH) engaged a Revelry product delivery team during the height of the COVID-19 pandemic to develop technologies in support of improved contact tracing and expedited reporting of test results from labs across the state.

The idea

LDH exists to protect and promote health and ensure access to medical, preventive, and rehabilitative services for all citizens of Louisiana. The agency engaged Revelry to assess its existing testing tools and processes, and to develop multiple HIPAA-compliant software solutions to support improved user experiences and expedited reporting of test results across a system of labs.

The challenge

Revelry's product delivery team — product managers, design engineers, and full-stack software engineers — was challenged to:

  • Work with LDH's Electronic Lab Reporting (ELR) division to identify lab latency (the time between processing a test result and its transmission to LDH)
  • Automate the routing of test results to the correct departments within LDH to reduce processing delays
  • Identify and support improvements to the state's COVID-19 contact tracing processes and tooling
  • Improve efficiency and clarity for all end users — patients, clinicians, technicians, and employees — while safeguarding private information
  • Enhance employee workflows and access to relevant information
  • Create a reporting dashboard for stakeholders and employees to better manage lab relationships

What we delivered

Revelry's team, including a product manager and both front- and back-end engineers, delivered across three tracks:

Reactive Contact Tracing — Validate phase: intake form and SMS bot for contact tracing workflows.

ELR Data Portal — A data aggregation system allowing users within the ELR division and associated departments to manage, view, and code-correct test results coming in from facilities across the state.

Epidemiological Insights — Discovery phase: data visualization for epidemiological analysis.

The tech stack: .NET, Blazor, and SQL.

The results

Revelry, alongside our LDH partners, knew we'd achieved success when:

  • Data quality errors decreased by 20%
  • Time between lab result and delivery to Salesforce:
    • Within 24 hours for 50% of results
    • Within 48 hours for 75% of results
    • Within 72 hours for 95% of results